Returns and Exchanges Procedure
Please use the following procedure for any return or exchange: Place a copy of the invoice which came with your shipment in the package you are returning with an explanation for the return on the reverse side. Please indicate your preference for an exchange or refund. Send us an e-mail to let us know what's going on. Return the package to the address of the distribution center that shipped you the package. We do not accept returns of used or customer-damaged merchandise. Returns must be sent within 30 days of receiving the order. Any return request after the 30-day period must be authorized in advance by e-mail. Any items returned in new condition with proof of purchase will be refunded at full price less any shipping and handling charge. We will not accept COD's. We will not charge a restocking charge on items returned due to our error and will rectify the problem promptly without expense to you. We may charge a 20% restocking charge on items you exchange or just want to return. We will charge a 20% restocking on custom assembled items. Some custom assembled items cannot be returned. Remember, we want you satisfied!!!