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Delivery Information

Free Shipping in the Continental USA
The cost of shipping is included in every item we sell. Orders that total under $100.00 will incur a $5.00 handling charge.

International Orders - PLEASE READ

Orders shipped outside the USA will incur all shipping, handling and insurance charges. Our website does not calculate international shipping cost.  If you would like to know the cost of shipping your merchandise you should enquire prior to placing your order.  If you do not enquire we will process your order and ship by the most prudent method based on the value, size, weight and destination address.  Please note, Customs Duties, Taxes or import fees ARE NOT included in our shipping cost.  We have found the safest and most economical method is the US Postal Service.

Patience is a virtue.  Please understand that international shipping is not an exact science.  There will be orders that are late or even go missing due to many reasons.  The vast majority of shipments arrive within the time frame shown below.  But we do have orders that take longer and on rare occasions, get lost.  We will ALWAYS make sure you get your order, even if we have to reship it at our own expense as long as you give us a complete accurate address.

However, if a parcel has gone missing we will not reship unless we can verify with the postal service that parcel has been lost, destroyed or a minimum of 60 days has passed.  There's simply nothing we can do about the shipping time frames.  If you absolutely must have a product you should hope for normal delivery times, but you should prepare for the worst.  Basically, we ship and we wait.  If it doesn't arrive within the alloted time, we reship it.  That's all we can do.  As the customer, you simply must understand that.  If you cannot accept the potential for late shipments, you should not order internationally from anyone, not just us.

  • USPS First Class International:  Delivery time varies by delivery location.  There are some size and weight restrictions.  This method of shipment is usually the least expensive and used for small item of low value.
  • USPS Priority Mail International:  Delivery time is usually 7-10 business days.  There are some size and weight restrictions.  This is the method of shipment used for most shipments as it is the best value when considering cost/delivery time.
  • USPS Priority Mail Express International:  Delivery time is usually 3-5 business days.  There are some size and weight restrictions.  This is the method of shipment is the most expensive and used when delivery time is important.

The tracking information for international shipment is really not very good.  Once a parcel leaves the USA the receiving country may or may not provide a "courtesy" scan.  This means they are not required to provide tracking information.  Some do and some don't, some do sometimes but do not at other times.  I just want to be clear, tracking can be sketchy at best.

You might ask why we do not use UPS, FedEX or DHL...   We could and we will at your request, but the cost is usually at least double the cost of the USPS.  I hope this information is helpful.

Weber Sports LLC - Equipment Specialist © 2017
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